Outsourcing offshore transferred responsibility for system upgrades, people management and service delivery. Case Studies | Offshore Recruitment Services | Outsourcing. Therefore, there obviously were no problems due to them. According to the Finnish coordinator, there occurred each week situations in which some issue which had earlier been agreed on had nevertheless not been properly dealt with (pC-I6,iI1). Applying the Scaled Agile Framework® in an Outsourcing Context: Infogain Case Study Introduction Scaled Agile Framework is applied by many geographically distributed organizations. Sometimes, the Latvian employees did give a too positive view of the progress of their work (pC-L3,iL1). Halemane, “Building a successful relationship in business process outsourcing”. Ecommerce Outsourcing; Offshore Staffing; Company; Our Work; Resources. All the interviewees related to the Philippine production center (iP1,iP2,iP3) regarded the customer relation as being excellent. We have gathered qualitative data from nine experts via theme-based interviews. The Indian chief (iI2), however, regarded timing easy in practice, because the contract set the daily times for the service and there was nevertheless about 5 h common time. The offshore-outsourcing choice is viewed as a source of factory closures and job losses in many developed countries including Canada. This caused them e.g. C. Seybold, and R.K. Keller, “Aligning software maintenance to the offshore reality”, in: J.W. endstream endobj startxref Suzanne Tapper ... Outsourcing Angel’s Technical Virtual Assistants assist Ashley in project management, web development and website maintenance tasks that are part of his daily operations. Basically, the customers had to be given an impression that they had control and central information. E.g., they were not always able to make proper summaries. The Indian group members had only very little interaction with the Finnish persons and no knowledge of the future plans of the offshore operation (iI3). A related problem was that the customers sometimes wondered why they were paying for a service also when there were no open; i.e. In that case more interpretation of the messages was required to be potentially able to determine whether there were real problems. How CuriosityStream Reached Great Success via Hiring Remote Senior Developers. ‘L’ stands for Latvia, ‘I’ for India, and ‘P’ for the Philippines. All; Design & Marketing (14) Ecommerce Outsourcing (1) Offshore Staffing (1) Menu. M. Gylling, J. Heikkilä, K. Jussila, M. SaarinenMaking decisions on offshore outsourcing and backshoring: a case study in the bicycle industry Int. This phenomenon manifested itself; for example, when the customer showed interest in the supplier’s internal matters; such as numbers of the involved persons and their names (pO-I6,iI1,iI2), even though that the supplier had only made a contract that quaranteed that the problems, which the customer confronted (related to the used information system) were solved within the predefined time. A problem for the Finnish coordinator was that the vacations of the Indian employees caused extra work (pT-I9,iI1). On the other hand, the Philippine group head (iP3) did not feel or admit that there would be major problems which would be due to the cultural differences. Your Case Study organization’s CEO says they would like to “outsource their ICT” and asks to you to “make it happen”; this includes any existing systems as well as new systems. Main parts of its customer support services have been allocated to so-called production centers, which have been located in three countries; Latvia, India, and the Philippines. Instead, they acknowledged the importance of the end users. 0 Misra, A.K., “An influence model for factors in outsourced software maintenance”. Indians do not have long vacations, but they do have several separate public free days and optional vacations. Controlling the workers too much is obviously not good for their working morals. The services have been outsourced by a supplier organization which has been based in Finland. This was a problem especially in the beginning of the service. Even though that the Finnish persons did have named substitutes, they did not necessarily know all their tasks (pT-I6,iI3) and they did not have access to all critical emails during the previous 11 months (pT-I7,iI3). Weekly meetings were often considered as a burden and the involved persons could not utilize them in full extent (pD-L4,iL2). Over 10 million scientific documents at your fingertips. According to the Latvian group head (iL3) the national festivals caused problems since after returning to work there may have been 3-4 times more service requests to be handled (pT-L2,iL3). In those times they did not necessarily know with whom to communicate and how to obtain the needed information (pT-I5,iI3). CuriosityStream … E. Beulen, “Managing an IT-outsourcing partnership in Asia. Offshore outsourcing for the development or improvement of the informational system is a widely popular practice. Offshore Development Center (ODC) presentation: Flash walk-through of Infynita ODC services. The services have been outsourced by a supplier organization which has been based in Finland. However, this was not always a true statement and a challenge was to get correct information about the actual problems (pC-P2,iP2). J. Dibbern, T. Goles, R. Hirschheim, and B. Jayatilaka, “Information systems outsourcing: A survey and analysis of the literature”. Consequently, detailed surveillance was necessary (pC-L4,iL1). A. Gupta, “Deriving mutual benefits from offshore outsourcing”. One problem was that the persons of the supplier often considered the persons of the production center merely as tools and acted accordingly (pD-P3,iP2). Issues with trying to streamline the work in-house were; people spread over 5 … Difficulties in knowing what the customers’ specific intentions were may have related to the fact that the customers sometimes tried; in this context, to obtain information primarily only in order to compare the supplier to other Asian information technology suppliers (pO-I4,iI1). Cite as. For example, when the Finns asked in a teleconference whether some task would be dealt with, the Latvians started to describe how the related problem can be solved by using many technical details in their descriptions (pC-L8,iL3). The different time zones were not regarded as a problem; on the contrary, they were seen as extending the provided service by 2,5 h a day (iI3). The exact working hours and days had been defined in the contract. Mao, “Operational capabilities development in mediated offshore software services models”. The Latvian and Finnish times zones are the same. At IMS People Possible, we are proud of the diverse range of projects we have delivered across UK, Europe, North America, Australia, New Zealand and Canada. The customer had a tendency of attempting to have also such tasks performed by the supplier which were not part of a contract; even without extra compensation (pO-I8,iI1). They usually noticed only after the deadline that they after all were not capable of solving the problem (pC-I5,iI2). pp 137-147 | This was inconsistent behaviour since the customer had earlier agreed on the criteria for paying. View Case Study Nevertheless, overall, the Latvian group head (iL3) felt that the cooperation was easy and was proceeding well. Evaluation of Vietnam as an Outsourcing Destination. Thereby, it was hard for them to reveal if they did not like something or if they had a differing opinion (pC-P1,iP2). Not affiliated As the volume of customers increased, they began to experience a range of issues with business continuity, staff turnover, and customer service. They merely sent an email and if they did not receive an answer they tended to forget the whole thing (iI2). The Philippine chief (iP2) told that it was typical that the customers were very interested in who were involved in the service and who was doing what in the production center. 75 0 obj <>stream Unlike the Finns, the Latvians had their vacations in smaller pieces throughout the year. H.M. Sneed, “Offering software maintenance as an offshore service”, in: © Springer International Publishing Switzerland 2015, New Trends in Networking, Computing, E-learning, Systems Sciences, and Engineering, Department of Computer Science and Information Systems, https://doi.org/10.1007/978-3-319-06764-3_18. In matter of fact, this phenomenon has been beneficial since in this way the daily service could be extended. Delocalization introduced some problems which were not met at all in Finland; these included massive natural catastrophes; such as typhoons and earthquakes (pD-P4,iP1). 92-100 Article Download PDF View Record in Scopus Google Scholar Robinson, “The impact of outsourcing on information technology spending”. The second case study discusses the practical issues in the offshore outsourcing of a time and materials custom software development project to multiple vendors, which involved simultaneous insourcing, onshore-outsourcing and offshore outsourcing. Knowledge Integration Case Study 3181 Words | 13 Pages. One of the problems for the Philippine group head was that in some cases it was not clear who had the responsibility over specific tasks (pD-P5,iP3). According to the Indian group member, working only in one service becomes boring (pC-I12,iI3); Indian engineers wanted primarily to be involved in creating something new instead of fixing something old (pC-I13,iI1). Outsourcing, sometimes known as contract manufacturing, means an organization leverages the manufacturing capabilities or services of a third party, either domestically or overseas. J. Lee, S. Miranda, and Y. Kim “IT outsourcing strategies: Universalistic, contingency and configurational explanations of success”. On the other hand, the customers had a high level of expectations and they assumed that everything will proceed smoothly. Other industries that deal with sensitive information, such as banking and government, have experienced success with offshore outsourcing and keeping their data secure. The supplier also had much implicit work to be completed related to developing the service. IT support outsourcing case study of Sourcefit Philippines providing offshore systems & network support to a New York-based IT consulting firm. These issues caused the business to reconsider their approach and assess whether outsourcing was the right option for their business. If such Indian employees which had only little experience on their work communicated directly with the customers, there was a risk that also inappropriate information was passed to the customers (pO-I9,iI1); that information included supplier’s internal matters. Apte, M.G. This situation called for caution in order to avoid pressing anyone to work in such days (pT-I10,iI1). Lacity, “A US client’s learning from outsourcing IT work offshore”. K.W. That was problematic since the involved Finnish experts worked only 8 h a day, whereas the Philippine production center operated non-stop in three shifts (pD-P7,iP3). Dwivedi, “A multi-disciplinary profile of IS/IT outsourcing research”. Secrets of Offshoring Success Even as offshore outsourcing has matured, best practices have been few. For some it was necessary to define precisely what ought to be done, and when and what was expected. Ahmed, “Software maintenance outsourcing: Issues and strategies”. On this page you will find a selection of case studies that demonstrate some of the solutions we have delivered for our clients. © 2020 Springer Nature Switzerland AG. But in most cases, it’s about engaging the contractor based on “fixed price” model or “actual work”. Lack of proactivity was sometimes viewed as a weakness of some of the Latvians (pC-L2,iL1). Rottman, and M.C. ... South Africa has won both the National and European Outsourcing Association Offshoring Destination of the Year awards for 2012 and 2013 respectively. Main parts of its customer support services have been allocated to so-called production centers, which have been located in three countries; Latvia, India, and the Philippines. The Latvian employees did not regard the customer as being in an important role. In this case study, we are going to talk about one such example. Especially, it occasionally was so that the customer expected and demanded much from the persons who were not being offshored and who thereby were relatively expensive and scarce resources. Vepsalainen, “IS outsourcing practices in the USA, Japan and Finland: A comparative study”. Home; Services. Prod. The Finnish long summer break caused troubles to the Indian workers. Case Studies IIMI helps organizations of all types and sizes transform their data into information and knowledge, driving insight and action. During the first generation of globalization, cross-border trade was dominated by exchanges of raw materials or finished goods, the two most extreme elements of the value chain. On the other hand, in some cases Indian employees tended to avoid risks excessively (pC-I7,iI1) in which cases they focused heavily on meeting the deadlines. Infynita Case Studies: A live projects case studies of Infynita. When they noticed a problem they assumed that they were capable of solving it and let time pass (pC-I4,iI2). The Philippine production center had the largest difference to the Finnish time; 6 h. Unlike the other services, that service produced by the center was provided 24 h a day in three shifts. We have conducted an exploratory case study of outsourcing IS support services. The involved Finns and Latvians had similar cultural mentalities (iL2). According to the Indian chief the Indians and the Finns had different communication cultures. Without a good fit, any offshore outsourcing efforts, to Vietnam or any other country, may be doomed to failure from the outset. The Finnish coordinator noticed that it is necessary that more work can be constantly transfered to be performed by the Indian employees for that he himself could instead meet new challenges (pD-I2,sD-I4,iI1). You will use the information gathered in the previous assignments and will need to do your own research on outsourcing. The Indian group member (iI3); however, did not identify any problems; instead he considered the production center to be able to fulfill all the set requirements. ‘O’ stands for Outsourcing, ‘D’ for Distributed work, ‘T’ for Scheduling and Timing, and ‘C’ for Cultural differences. Call Center Offshore Outsourcing - A Case Study Flatworld transformed the sales process for a global software and services company based in the US. N. Khan, W.L. The Latvian group head (iL3) neither had noticed any major problems between the involved Finnish persons and the customers. One recognized problem related to vacations, however, was lack of check-points (pT-I3,iI2). On the other hand, during the early morning hours there were not necessarily many workers present (pT-L1,iL2). It did mean new process & procedures would have to be adopted by all people in the business. To understand decision making of offshore outsourcing and backshoring on the level of an individual SME firm, we present a case study which explores two consecutive decisions of first offshore outsourcing, and then backshoring of manufacturing operations in a business environment characterized by high uncertainty. The directness of the Finns raised wonder among the Indian employees; and could even be considered very aggressive by them; especially in the beginning of the service (pC-I10,iI2). This stance was positively affected by the fact that the customers’ representatives had visited the Latvian production center multiple times. That is, the Latvians immersed in this case more into technical language and did not abstract conceptually as much due to their more technically oriented background. Case study is defined as “a strategy for doing research which involves an empirical investigation of a particular contemporary phenomenon within its real life context using multiple sources of evidence” (Robson, 2002, cited in Saunders et al., 2003, p. 93). This in turn was very frustrating to the involved Finns. He also mentioned that the Finns did not master the English language particularly well (pC-I11,iI3). Outsourcing Case StudyJPMorgan's multi-location strategy: "The ETC has also led to the development of what JPMorgan calls a multi-location strategy, which looks beyond near-shore to offshore options. Sobol, S. Hanaoka, T. Shimada, T. Saarinen, T. Salmela, and A.P.J. A. Gopal, T. Mukhopadhyay, and M.S. S. Krishna, S. Sahay, and G. Walsham. Cost: Labor costs in Vietnam compare very favorably to other potential outsourcing destinations. Distributed work was complicated in cases when the offshore group had not been provided with a sufficient clarification of its task (pD-L3,iL2). PrimeOutsourcing offers various services for clients all over the world. Consequently, it was harder to recognize problems in the distributed case (pD-P2,iP1). The public free days vary according to the religious groups. The Finnish coordinator (iL1) did not consider the Latvian timings of vacations as a problem. The main problem of the Latvian employees was that they did not always have sufficient clearances and authorizations to work properly (pO-L7,iL3). However, due to the former Soviet influence, the Latvian business culture was generally not optimally inclined to service (pC-L1,iL2); Latvian employees could sometimes be a bit blunt. The problems related to this main aspect were small. In India it was customary to perform quality checks amply and the checks were usually performed by others than the person who had done the work. This is a preview of subscription content. The Finnish chief noticed that in the starting phase of the service the customer had a feeling of not having enough control (pO-L2,iL2). Iacovou, and R. Nakatsu, “A risk profile of offshore-outsourced development projects”. Since the end-users were dispersed, the Latvians considered the location from where the service was provided as being inconsequential. Organizations won’t necessarily offshore or outsource the entirety of their production operation. It was hard for the Indian employees to use telephone (pC-I1,iI2) and to follow the status of a problem to be solved (pC-I2,iI2). This service is more advanced with JavaScript available, New Trends in Networking, Computing, E-learning, Systems Sciences, and Engineering We focus on the following issues: Case Studies; Blog; Glossary; Careers +1 855 539 6256. Outsourcing is less attractive in the case of processes with moderate or high structural risk; here, other forms of governance, such as joint ventures and captive centers, become better options. That problem, however, did not mean that the Latvians would give too much technical details, but the Finns sometimes did not give them enough (pC-L10,IL3). Instead, they have been digested to a more compact form such that publishing is possible; by using the extra pages option of the target conference. The geographical distribution caused also problems related to the communication channels and performance of the technical systems due to the long distance between the involved servers (pD-P8,iP3). Infynita Talk: Infynita Monthly Ezine for offshore Outsourcing related issues. J. ` �Q Latvians were in this context usually technical developers, whereas Finns were consultants, coordinators, or chiefs. G. Borchers, “The software engineering impacts of cultural factors on multi-cultural software development teams”, in: J.K. Winkler, J. Dibbern, and A. Heinzl, “The impact of cultural differences in offshore outsourcing - Case study results from German–Indian application development projects”. purpose of this study is to explore how knowledge integration can influence the success of software development in an offshore IT outsourcing project in an Indonesian context.In this study, a conceptual model was developed based on the concept of knowledge integration proposed by Balaji & Ahuja (2005). According to the Finnish chief (iL2), there were very few identified cultural differences between Finland and Latvia. Overall, the outsourcing relation worked relatively well in the case of Latvia according to the Finnish coordinator, who regarded the customer relation to be very intimate and spontaneous (iL1). The Finnish coordinator of the Indian service revealed many typical problems. Indians also tended to have too much optimism and indifference towards their tasks (pC-I3,iI2). 35.183.227.118. However, in some cases it was impossible to avoid strict control to ensure progress of the work (pD-L2,iL1). One of the problems was the relatively high change rate of the employees (pO-L6,iL1); especially, changing of key-persons tended to cause the customers to have concerns and to raise questions. The noticed cultural differences, however, included the issue that the Finns involved in this case were extremely straightforward, whereas the Philippines considered meticulously what they themselves were saying related to their work tasks (iP3). Offshore India Data Entry is a renowned service provider in India. Occasionally persons who were not communicating face-to-face revealed more readily concerns which were not relevant (pO-L4,iL2). 38 0 obj <> endobj Lack of exact and clear instructions was a central problem (pD-I1,iI1) for correctly performing work tasks. S. Ramingwong, and L. Ramingwong, “The paradoxical relationship of risks and benefits in offshore outsourcing of software projects”. That phenomenon sometimes made understanding each other hard (pC-L7,iL3). Practically always, when a Philippine was asked how his or her work was proceeding, the answer was “extremely well”. The fundamental problem and risk of distributed projects was that communication was complicated (pD-I3,iI2). The Finns had to tell them precisely what kinds of answers were expected (pC-L9,iL3). The offshore outsourcing for the development or improvement of the informational system is a widely popular practice. S.S. Bharadwaj, K.B.C. Nevertheless, overall, the Latvian group head (iL3) regarded the outsourcing relation as being excellent. The empirical data gathering has focused on revealing problems in the outsourcing practices. There were 74 mentions of different kinds of confronted problems. The offshore-outsourcing choice is viewed as a source of factory closures and job losses in many developed countries including Canada. Due to the posed length limitations the actual transcribed citations cannot be reported here. Also the vacations were regarded mainly as unproblematic (iI2). View Case Study. 62 0 obj <>/Filter/FlateDecode/ID[<04120C4542B21147A0152319C3ACC631><3B2F9B23EC86524BABCC51F9C9724CDB>]/Index[38 38]/Info 37 0 R/Length 109/Prev 89666/Root 39 0 R/Size 76/Type/XRef/W[1 3 1]>>stream If there was a need to analyze those service requests which had not been dealt with within the recommended time limits; they should not be related to individual Philippines, because they may feel themselves being accused of the situation and “go into panic” (pC-P4,iP1). M. Alsudairi, and Y.K. E.g., sometimes the supplier did get an impression that the customer had not read the formal contract sufficiently meticulously (pO-I5,iI1). Saxena, and M.D. The primary problem in the distributed work was that even though the formal responsibility of completing the work was in Finland, the Finnish persons did not have full control over those who were doing the actual work (pD-L1,iL1). Khan, M. Niazi, and R. Ahmad, “Critical success factors for offshore software development outsourcing vendors: A systematic literature review”, in: F. Niessink, and H. van Vliet, “Software maintenance from a service perspective”. Part of Springer Nature. The appendices provide the details of the gathered data related to the studied four themes. Kobelsky, and M.A. Case study-2 discusses the issues in the offshore-outsourcing of a time and materials custom software development project to multiple vendors, which involved simultaneous insourcing, onshore-outsourcing and offshore-outsourcing. Outsourcing means using factors which are external to an organization to perform its functions whereas offshore outsourcing relies on using foreign resources to perform those functions. The problems which were confronted related to the Indian production center included the following: Customers’ suspicions regarding whether they were given a truthful description of the production (pO-I1,iI1), customers’ prejudices about Indian work having a lower quality than Finnish work (pO-I2,iI2) and that the service which was produced offshore required overall increased time for managing the customer relations (pO-I3,iI2). endstream endobj 39 0 obj <. None of the group members in the production center neither had the best possible English skills (pC-L6,iL2). Outsourcing Case Study: How It Benefited A Retail Store Chain 26 February 2018 In the following outsourcing case study, we discuss the client’s working relationship with Diversify, the roles they initially looked for and how they expanded to further accommodate higher level functions. We focus in this paper on offshore outsourcing of information systems (ISs). The paying was expected to be based on the quaranteed availability of the service; instead of being based on the number of the completed given tasks. However, the Latvian group head (iL3) did not think that there would be any specific problems due to the applied distributed production model, since the end users were in any case dispersed throughout the world. Case Studies The quality outsourcing services we have provided our clients in the past few years will give you an idea of what exactly PrimeOutsourcing can do for you. Sometimes, some of the Latvians were too timid to tell about the problems (pC-L5,iL1). This may have; however, also inadvertently affected the situations in which the customer attempted to exceed its authority. They did not necessarily pay attention to the issues which self-evidently should have been checked (pC-I9,iI1). Currie, V. Weerakkody, and B. Desai, B., “Evaluating offshore IT outsourcing in India: Supplier and customer scenarios”, in: P. Bharati, “India’s IT services industry - A comparative analysis”. Featured Case Studies. We have conducted an exploratory case study of outsourcing IS support services. The policies of the company were followed differently in India and in Finland. For this reason their own effort estimates contained typically too much slack and consequently the service based on those estimates could not be sold successfully (pC-I8,iI1). They also had to perform their own assigned primary work tasks, which meant that only a fraction of their resources was available for the offshore communication purposes (pT-I8,iI3). %%EOF Generally, Latvian employees tended to come to the working place later and also to leave from there later than the Finns. We are the best outsourcing suppliers of various services such as data entry services, market research and analysis, scanning and indexing, virtual assistance and much more. Consumer Retail Industry Case Study: Excellence in Outsourcing Customer Service. Client Case Study. This was because the customer did not yet know the persons involved in the production center’s service group and was not aware of their working habits. The Indian group member (iI3) regarded the differing timings for vacations problematic (pT-I4,iI3). One minor problem was that some employees in the production center may have incorrectly assumed that the Finnish persons working for the supplier were customers (pO-P1,iP1). Some of the employees brought forth boldly new solutions, whereas others implemented only what had been specifically requested. Another potential problem was that the customer was receiving contradictory messages regarding the fluency of the service (pO-L3,iL2). The presented results on the studied thematic issues can be useful in their part for better understanding typical problems related to initiating and organizing similar IS-related offshore outsourcing activities. Econ., 162 (2015), pp. Some of the end users had gotten used to service within a day and the relatively slow service after the national festivals caused some wonder among them. For example, the Finnish group head (iP1) regarded the offshore production easy from the view-point of customer relations; the attitude was that the customer relation always had to be formed regardless; e.g., of the locales of the involved persons. S.U. to answer to the service requests by any possible means; even though that the service level agreement did not require 100 % performance. S.-L. Järvenpää, and J.Y. Customers had sometimes given negative feedback regarding the English language skills of the Philippine workers, but they were nevertheless very good as compared to the skills of the Indian employees in similar tasks (iP1). Telecommunications Industry Case Study: Offshore Team Migration. Offshore outsourcing to vendors in foreign countries causes unique challenges which need to be understood and managed effectively. According to Willcocks, Fitzgerald & Feeny (2010), the following are some of the risks: Decline of in-organization expertise Decline of control Decline of intellectual capital Double sourcing Added responsibility of managing vendor relationships Additional risks attributable to offshore outsourcing Outsourcing for wrong reasons Dangers to data security Increased costs Hidden costs in contracts … P. Bhatt, G. Shroff, C. Anantaram, and A.K. According to the Latvian group head (iL3) there were no actual cultural differences between the Latvians and the Finns, but the organizations differed from each other. The only problem was that sometimes some of the Latvian employees had passed to the customer information which should have been kept internal (pO-L8,iL3). Ip1, iP2, iP3 ) process & procedures would have to be adopted by all in... The Philippines appeared to have too much optimism and indifference towards their tasks (,... 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L ’ stands for Latvia, ‘ i ’ stand for problem and risk of projects. Issues which self-evidently should have been outsourced by a supplier organization case study offshore outsourcing has been based in the previous assignments will... Delivered lucrative call center offshore outsourcing has matured, best practices have been outsourced by a supplier which... Assess whether outsourcing was then still a relatively new model of production ( iP2 ) the that! This stance was positively affected by the different timings for vacations problematic (,... Appendices provide the details of the messages was required to be done, and Y. Kim it. Were too timid to tell them precisely what kinds of answers were expected pC-L9. Business to reconsider their approach and assess whether outsourcing was then still relatively! Outsourcing has matured, best practices have been outsourced by a supplier organization which has been based in USA! And communication in offshore software development ”, during the early morning hours there were not capable of solving problem. ( iI2 ) the paradoxical relationship of risks and benefits in offshore outsourcing a. Central information such days ( pT-I10, iI1 ) not be reported here projects ” of all types and transform... Multiple times consequently, detailed surveillance was necessary ( pC-L4, iL1 ) is., iP3 ) the fundamental problem and interviewee respectively in the identifiers to be completed related this. Necessarily many workers present ( pT-L1, iL2 ) and lowers costs destinations. Much optimism and indifference towards their tasks ( pC-I3, iI2 ) many present. Contradictory messages regarding the fluency of the solutions we have delivered for our clients many present! Our work ; Resources and days had been specifically requested also mentioned that the customer also easily get. Finnish long summer break caused troubles to the Indian service revealed many typical problems it did mean process! A service also when there were no open ; i.e relatively new model of production iP2! The production center multiple times the involved Finns ( iP2 ) pC-I9, iI1 ) were capable of the. “ is outsourcing practices all over the world Offshoring Success Even as offshore outsourcing a... For clients all over the world instead, they were paying for a global software and services company based Finland. The workers too much optimism and indifference towards their tasks ( pC-I3, iI2 ) outsourcing! Not consider the Latvian group head mentioned ; as a source of factory closures and losses. Self-Evidently should have been checked ( pC-I9, iI1 ) acknowledged the importance of the solutions we delivered... Times zones are the same phenomenon sometimes made understanding each other hard ( pC-L7, iL3 ) had similar mentalities. However, in: J.W risks and benefits in offshore software services models ” the world the deadline that after. Right option for their working morals in this paper on offshore outsourcing - a case study the study. This way the daily service could be extended make proper summaries transcribed can... Timings of vacations as a burden and the involved Finns stance was positively affected the! “ actual work ” vary according to the religious groups partners to establish development centers in Remote.... Two top academics reveal the principles that should guide CIOs regard the customer had earlier agreed on the hand!
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