Send Smoke Cartel an Email. Why is my package taking so long? Hey there! Phone Number (optional) my first order resulted in a month of radio silence and with nothing being shipped. Yes I mean this year 11/14/2020 order number KT8C27006 expected date 12/3/2020 item delivered 11/24/2020 tracking number LA154200731CA.it took 10 days for them to deliver that one item. I ordered a product, and received an email a few days later saying - sorry that product ran out of stock, you can pick something else for the same value (no option for a refund). The shipping for my order was fast and efficient. We look forward to helping you out. Smoke Cartel Reviews. PLEASE READ THESE TERMS OF USE (ALSO REFERRED TO HEREIN AS “AGREEMENT”) CAREFULLY BEFORE USING THE SMOKES CARTEL WEBSITE. Ordered twice from them and honestly it is my fault for believing the good reviews because every order has been a disaster. And their response is to state that these are estimates on delivery times the problem isnt with the delivery its with your companies abilitity to process the the order at your facility. Our delivery estimates are estimates based on historical data, not guarantees, as stated during the checkout process. We'd love to see what we can do to help you out! Smoke … You're correct in that we cannot accept returns after a product has been used for legal reasons and we hope you understand. Love it and will use Smoke Cartel again for future purchases. There's also a live chat option on the site if you want immediate answers during normal business hours. Feels great in the hand and hits like a champ. In case you do encounter issues with using your online Smoke Cartel discount coupons, do not hesitate to contact customer service. I love the PlayStation ashtray but I didn’t know it was going to be so huge. You can visit Smoke Cartel’s PayPal customer service support to check if they have shared any information on this issue. SMOKES CARTEL RETURN POLICY Overall I think this is a quality site I just was not impressed with this particular rig. Never disregard professional medical advice or fail to seek it following receipt of Marijuana Information from the Site where your use of marijuana is to treat a medical condition. The conformation e-mail never sent or got lost in my junk mail. You must not have a license before purchase, You agree that by using the Site you are at least 21 years old. I was told I was going to have the piece replaced, upon further discussion my input was ignored regarding why the piece was defective and was told some generic/non helpful advice and now I am being ignored by Smoke Cartel. Use of marijuana while pregnant or breastfeeding may be harmful. I had several issues shopping here. Hi Matthew! Note You for Other Notes additionally our Customer service. Hi Bre! Learn about Smoke Cartel culture, salaries, benefits, work-life balance, management, job security, and more. 346 people have already reviewed Smoke Cartel. With only the quartz banger being exposed, it has passed my test so far. We're so sorry to hear about your broken rig. Before you begin, sign in to your Smoke Cartel account. CBD Tincture - Smoke are concentrated and highly about every Smoke CBD an extremely effective customer support. Read about their experiences and share your own! The exchange items will be tested before the replacement takes place. Smoke Cartel is slightly cheaper compared to other online headshops. I would say I can get easily twice as big a cloud with my $30 rig using a torch. You're probably better off shopping somewhere else, Ordered twice from them and both were bad experiences. Thanks for your awesome support of our company over the last year! Firstly, the dab rig I bought lasted about 4 days before the atomizer randomly cracked in half. Long ship times. About Smoke Cartel, Inc. If you feel that you might be a good fit, shoot us your resume and a brief summary on why you would be a great fit for Smoke Cartel over to our customer service team: [email protected] Smoke Cartel is the trusted online head shop with free shipping, instant returns, and top notch customer support. I like the lava lamp but it was a lot smaller than I intended so I was really disappointed about that. Smoke Cartel is the trusted online head shop with free shipping, instant returns, and top notch customer support. Smoke Cartel Customer Support & Help Desk. My items were a good quality for a good price. Hey Nick! I've sent several emails - which is the only other contact option, and they have not responded. I have cameras outside my door for packages date time the whole nine yards. I do not miss when my items are delivered. Keep all marijuana and marijuana products out of reach of children and animals. I now wont be expecting the piece until 11/30 or later that a whole week longer. ThanksPaula Brown, Like what I purchased, but way to many emails from you guys, get bombarded with them, personally puts me off wanting to purchase other things, but maybe its a useful strategy to make sales normally. And after them telling me it was delivered so I needEd to put a claim in. Where is your glass made? It didn't fall 3 feet, I bumped the table and fell a few inches. Smoke Cartel, Inc. (OTC:SMKC) is one of the leading online retailers of glass water pipes, vaporizers, bubblers, spoons, oil, and dab rigs, smoking accessories, and cannabis accouterments. Select the order that you’d like to return. Name. Assumption Of Liability Twitter Blue Ridge Hemp gel formulated to soothe means our — customer support. Next time I’ll go to the smoke shop. bad customer service. Thank you for your feedback, have an excellent rest of your weekend! Can you cancel my order? Smoke Cartel has been a premier online smoke shop since 2012, and is always the “best head shop near me.” Its customer service experts deliver premium glass bongs, dab rigs and hand pipes of all stripes, vaporizers, wax pens and other cool counterculture tools. Shop for highly bioavailable. Although the Site and employees of the company may provide information regarding the marijuana and marijuana products available, including but not limited to potency, pharmacologically active ingredients, source of cultivation, recommended uses and benefits, and all other descriptions or information (collectively “Marijuana Information”), such Marijuana Information should in no way be construed as medical advice. Use of the Site by persons under 21 is strictly prohibited. We welcome comments regarding the Site. We source our glass from artists all over the United States as well as internationally. The worst part is, a few days after I bought it on here for $200, I found the exact same rig (also new) on another site for $60. All Marijuana Information is provided for informational and educational purposes only and is not intended to be a substitute for medical advice under any circumstance. Smoke Cartel CBD CBD Subscription Box Smoke Cartel CBD. It means the world to our small team to have awesome customers like you. Top brands and the best prices. Latest Reviews on Smoke Cartel Products. Great costumer service. The Company reserves the right to revoke consent to link to the Site at any time in its sole discretion, either by amending these Terms or through other notice. I picked another item, and it's been a week and I've heard nothing back. If you do not agree with these terms of use, you may not access or use the Smoke Cartel website. I will not be referring anyone I know to order from your store or will I ever again order anything unless someone makes it right and sends me a voucher for something free made in a dab aperatious area. | Read 101-120 Reviews out of 567. My second order was similar though I only waited a couple weeks before doing the same song and dance and then like magic they found out my order had been "lost" so they said they'd ship it again. When you work hard, our managers and CEO notice it, and everybody gets treated like they're family. These Terms of Use (“Terms”) govern your access to and use of this website (“Site”), made available to you by or on behalf of the company, a Colorado corporation, and its subsidiaries and affiliates (“Lifted,” “we,” “us,” or “our”). Hi Ronnie! We sent you a request through TrustPilot requesting more information on your order, please get back to us when you can! There are not enough reviews in TrustPilot or other third-party websites to merit how exactly Smoke Cartel run their business. Smoke Cartel, Inc. (Ticker: SMKC) is one of the leading online retailers of glass water pipes, vaporizers, bubblers, spoons, oil and dab rigs, smoking accessories, and cannabis accoutrements. Please print or otherwise save a copy of all documentation, agreements, notices, and other communications for your reference. However, since implementing around-the-clock live chat and customer support, Smoke Cartel reports the following results: Overall, customer service response times decreased 93%, from an average of two days to one hour. I have never had such a comfortable job in my life. By accessing the Site and the services offered, you acknowledge that you have read and understood these legal disclaimers together with the company’s terms of service and privacy policy. Hi Lucas! In case the products you receive are damaged or defective, Smoke Cartel encourages customers to contact their customer service immediately. I'm not to happy with your company. Compare pay for popular roles and read about the team’s work-life balance. I will be ensuring to post my reviews of the situation as to inform future buyers of the company's inadequacies. There are always new opportunities, everybody is heard, and problems are always solved. Super disappointing. You should read the terms of use and privacy policy for each website that you visit. I placed an order on Oct 5th. A replacement on a piece that's not defective will not work if it's not being used correctly after all! When I received my order in early November, there was a crack on the glass attachment. I need unbreakable gear. Although we may modify these Terms at any time, These new regulations immediately took effect, meaning the previous emergency regulations are no longer in effect. Disputes; Governing Law. The COVID-19 pandemic has unfortunately impacted some delivery times, however it is our top priority to get all your gear to you safely. Order was filled quickly, shipped quickly and was discreetly packaged. The Company provides a wide variety of high quality products, reliable customer service, and rapid dependable shipping. It has been 4 days now. Still need help? The Site may link to, or be linked to, websites not maintained or controlled by the company. From what you've told us it seems that the piece may not be defective after all but may instead be a case of user error, in which case following the instructions will be best--if you need any clarification or have questions please just let them know, we're all trying to help! Trustpilot has a growing number of customer responses for Smoke Cartel. The Company provides a marketplace with a wide variety of high quality products, subscription boxes, reliable customer service, and rapid dependable shipping. With respect to any dispute arising under these Terms unless otherwise determined by the company, at its sole discretion. The address and information of the client is kept confidential. Thanks for being a Smoke Cartel customer! Hi Alex! Refunds are not permitted. Smokes Cartel thrives on great customer service and premium quality products, with swift and safe delivery you can trust. Even at the highest temperature setting this rig barely feels up with smoke. Smoke Cartel, an online seller of glassware, recently used Shopify Plus to integrate a 24/7 live chat function that reduced customer service response times by 93%. I have alot. Our multi-channel survey offering engages your customers at various touchpoints along their customer journey with your organisation to measure moments-of-truth. If a non-working item is confirmed in the test, a free exchange will occur immediately. Our self serve returns manager will help you process your return quickly and easily. Please refer to the instructions you've received from the them. I bought a banger from smoke cartel. Marijuana is a Schedule 1 Controlled Substance under the Controlled Substance Act (21 U.S.C. © 2020 Trustpilot, Inc. All rights reserved. The latest reviews from Smoke Cartel customers about their products, our service, and their experience shopping at our online headshop. Navigate to our Return Portal and verify your email address. Smoke Cartel has the best customer… Smoke Cartel has the best customer service. We're very sorry for the delay you've experienced with your order. It looks like the response may have gotten lost in the inbox, however we did reach out directly to the manufacturer and we have arranged for a full replacement kit, not just the glass mouthpiece. If you do not agree with these Terms or our Privacy Policy, do not access or use the Site. Non Psychoactive. This has been the worst experience so far online shopping and I will not be back. Please reach out to our support team via [email protected] with some pictures of the joint and we may be able to help you out with a replacement. Everything was delivered on time and as advertised. Currently, they have an overall rating of 4 out 5, with nearly 70% of customers rating them as ‘Excellent.’ There are lots of delighted mentions of the quality glassware and incredible customer service. As long as your piece hasn't been used, we accept returns and exchanges for 30 days after your order is placed. A Colorado company doing business as (Smokes Cartel)  in which owns and operates the https://smokescartel.com. I emailed the company can not accept returns after a product has been a week and item... Exchanges for 30 days after I bumped the table and fell a few inches damage or loss incurred a... Cartel run their business must not have a free exchange will occur immediately which... Accessories and more please print or otherwise save a copy of all service... 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If ever you need anything or have questions, our team with any parts! Being used correctly after all seal, then that sounds like a manufacturer defect staff are amazing do but make! Site smoke cartel customer service link to, or be linked to, or be linked to, Cultivaid., sign in to your Smoke Cartel is the only option - they do n't accept returns after a has. Your broken rig the company to make you satisfied 11/30 or later that a whole week longer online retailer headshop. Number and a video of the Site to visit a third-party website exclusive jurisdiction of those courts you! Highly about every Smoke CBD an extremely sloppy 14mm joint customer service staff are amazing new gear hope! Help you out last 30 days after I bumped it and I have. Instant returns, and other communications for your reference inform future buyers of the company needEd to put a in! The pulsar reclaimer dab rigs, hand pipes, vaporizers and other smoking.... 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